Email is preferred, but voice mail will also reach me.
Email: Click here for a contact form or use the "Contact Me" link at the bottom of any page.
Voice: (206) 933-7847

Laughing Girl Arts is located in Seattle, WA, USA. For a mailing address please contact me.

100% satisfaction with your jewelry, guaranteed.

If your piece is not as expected return it per the instructions under the Returns heading.

Your online orders are processed through PayPal's secure shopping cart and payment system. You can use credit cards or PayPal and you do not need to have a PayPal account. I can also take VISA and Mastercard information directly by phone or email or give you the mailing address for checks.

This is a web-oriented business, however I can accept fax, mail and phone orders if you first notify me by email that the order is coming. Please use the contact form here so we can coordinate receipt of your order. Please DO NOT leave your order on voicemail or by fax unless pre-arranged.

Merchandise will be shipped after payment confirmation.

If you are in the State of Washington, sales tax will be added to your order.

U.S. Shipping rates:
I ship USPS Priority Mail with insurance and delivery confirmation. I do not mark up postage costs and I pay the delivery confirmation option. As of June 2010 my typical postage is $4.95 + insurance. Large volume orders may be up to $10.70 + insurance. Per the Post Office, your shipment should arrive 2-4 business days after mailing. Allow extra time during the holiday season. If you need expedited service, contact me and I will let you know the additional charges.

International shipping is on a case by case basis.

Orders of in-stock items are normally shipped within 1-3 business days after confirmed payment. If the item you are purchasing is out-of-stock I will contact you ASAP to discuss production schedule and shipping schedules.

IMPORTANT: As a one-woman shop, I may be out of town at a craft or trade show, on a buying trip or on vacation. If so, I may not be able to ship to you within the above time frame. If I'm gone I will always post a notice at the top of each Gallery Page indicating when shipping will resume.

Custom items will ship per our signed contract (see Custom Work).

Each piece is made individually by hand so you can expect some minor variations, however I take quality control very seriously. I accept returns and exchanges on non-custom work as outlined below:

If for any reason you are not happy with your purchase within 14 days from the date of shipment, simply email me using the the form here for a Return Authorization and shipping instructions. You may request an exchange or a refund. Refunds will be in the amount of the purchase price (plus sales tax if applicable) and will be credited back in the same manner as your original payment with the following exception: shipping and insurance costs cannot be refunded.

All items must be returned securely wrapped in a padded shipping container (envelope, box, etc) and be in original, undamaged condition. You are responsible for return shipping costs and any damage to the item in return transit, so I strongly recommend insurance on your shipment. My experience is that USPS Insured Priority Mail is a cost-effective shipping choice. Please retain your shipping/insurance receipt until I acknowledge receipt of your shipment in good condition.

COD shipments will not be accepted. Items damaged while in your possession will be considered chargeable repairs (see Repairs). Custom work is non-returnable (see Custom Work).

If one of my pieces needs repair, please email me by using the form here to discuss the repair needed.

If the damage is due to a manufacturing defect I will repair or replace it at no charge and ship it back to you at my expense.

If the damage is due to normal wear, accident or mishandling, a nominal repair charge will apply. Shipping and insurance costs in both directions will be at the expense of the customer.

I'm sorry but I do not repair items I haven't made. It's often difficult to match another artist's work and I want you to be happy with the results.

I do occasional custom work. If you have something in mind please email me using the form here so we can discuss your vision. I do not accept custom work that is beyond my expertise.

Custom work is done with a signed contract and payment terms are:
1/3 upon signed contract
1/3 upon final design approval
any change orders after final design approval must be paid in advance
balance including shipping upon completion of work

Custom work is not returnable.

I hate spam. I pledge to do anything within my power to protect you from it. I do not share your personal information with anyone. I use SSL protected payment processing through PayPal and I am a PCI-DSS certified merchant with VISA and Mastercard. I cross-cut shred any paperwork containing personal or financial data before recycling it.

I do reserve the right to add you to my own email list. Any of my (infrequent) emails will have instructions on how to be removed from my email list. Or you can subscribe/unsubscribe to my list by using the form here.

I welcome wholesale and consignment orders. If you are interested in carrying Laughing Girl Arts products in your gallery, boutique or museum shop, please email me using the form here and include the following information.

-Your name
-Business name
-Contact info
-Your website
-Your tax ID
-How did you hear about Laughing Girl Arts?
-Would you prefer brochures and price lists emailed as PDFs or snail mailed?

When I receive your inquiry I will send you my current brochures and contact you to answer any questions you might have.

Once you are a confirmed wholesale customer I will send an access code to the online wholesale ordering section of the website.

Thank you for your interest in Laughing Girl Arts!